Service Delivery Review

This project was completed in 2022 through funding provided by the Municipal Modernization Fund.

The objective of the project was to review the internal workflow and service processes with the goal of recommending improvements, cost savings, and efficiencies. A third-party reviewer was obtained to conduct a Service Delivery Review that assessed internal processes and workflow based on efficiency and overall organizational performance.

Specifically measured was Front of Yonge Township’s capacity to perform business functions and deliver its programs and services efficiently. The final recommendations were focused on cost savings opportunities and efficiencies in services, as well as digital modernization.

Township Council adopted the final recommendations in December 2022.

The Executive Summary can be viewed HERE.